Return Policy

EFFECTIVE FROM 11ST OCTOBER 2024

Welcome to nathandownie.com!

This Return Policy applies to all products purchased through: nathandownie.com

Our Return Policy forms part of, and must be read in conjunction with, our Terms and Conditions, Privacy Policy and Shipping Policy. We reserve the right to change this Return Policy at any time.

1. RETURNS AND REFUNDS

Because our products are unique and exclusive, we do not offer refunds or returns. Please check all product specifications before placing an order. We have a strict no return policy, because our products cannot be resupplied and sold again.

2. DEFECTIVE OR DAMAGED PRODUCTS

We do our best and our best effort to prevent any damage to your goods during transit it is possible that problems may arise. We apologise for the inconvenience presented; our goal is always to provide the best service (Only in these cases we return and exchange the products. The costs of returning the product as defective or damaged will be refunded). please contact the appropriate shipping company according to the tracking number, for further assistance and information.

We only replace items if they are defective or damaged. If you need to exchange it for the same item, please send us an email at: nathandownie.com.

The mail must contain the following:

• Full name of the person who placed the order.

• Order number.

• Proof of damage or defect of the product (photo or video).

3. CONTACT US

If you have questions about this Return Policy, please contact us through our contact page or through

the following contact information:

nathandownie.com