Privacy policy
Last updated: February 10, 2026
Nathan Downie (“we”, “us”, “our”) operates nathandownie.com (the “Store”) and provides related content, features, tools, products, and services (together, the “Services”). The Store is hosted on Shopify, which enables us to provide the Services to you.
This Privacy Policy explains how we collect, use, disclose, and retain your personal information when you visit, use, or make a purchase through the Services, or otherwise communicate with us.
By using the Services, you acknowledge that you have read and understood this Privacy Policy.
1) What personal information we collect
“Personal information” means information that identifies you or can reasonably be linked to you. It does not include information that has been de-identified so it cannot reasonably be linked to you.
Depending on how you interact with the Services, we may collect:
a) Contact details
Name, email address, phone number, billing address, shipping address.
b) Order and transaction details
Items viewed, added to cart, purchased, order history, fulfilment status, and customer support history.
c) Payment details
Payment method and transaction confirmations. Payment card details are processed by payment providers and are not stored by us directly (except for limited records necessary for order management and accounting).
d) Account information (if you create an account)
Login details and preferences.
e) Communications
Messages you send us (for example, via email or contact forms).
f) Device and usage information
IP address, device identifiers, browser information, and how you interact with the Store (including via cookies and similar technologies).
2) Where we collect personal information from
We collect personal information from:
-You directly (checkout, account creation, emails, contact forms)
-Automatically (cookies, pixels, and similar tools when you browse)
-Service providers (Shopify, payment processors, shipping carriers, fulfilment partners, analytics tools)
-Third parties/partners where you direct or consent (e.g., social platforms)
3) How we use your personal information
We use personal information to:
a) Provide the Services and fulfil orders
Process orders and payments, produce/fulfil items, ship orders, send order updates, provide customer support, and manage your account.
b) Improve and secure the Store
Maintain and improve site performance, troubleshoot issues, protect against fraud/abuse, and keep the Store secure.
c) Communicate with you
Respond to enquiries, provide order support, and send essential service messages.
d) Marketing (only where permitted)
Send marketing emails where you have opted in or where permitted by law. You can unsubscribe at any time using the link in our emails.
e) Legal and compliance
Comply with legal obligations, respond to valid requests, and enforce our Terms and policies.
4) How we disclose personal information
We may disclose personal information to:
a) Shopify
Our Store is hosted on Shopify. Shopify processes personal information to provide and improve the platform and Store functionality.
b) Fulfilment and production partners (Printful)
We use Printful (and related logistics partners) to produce and fulfil certain items and arrange delivery. This requires sharing order and shipping details necessary to fulfil your purchase.
c) Payment providers
To process payments securely.
d) Shipping carriers and logistics providers
To deliver your order and provide tracking where available.
e) Analytics and marketing partners (where enabled)
To understand Store performance and, where applicable, support marketing/advertising. These tools may use cookies and similar technologies, subject to your cookie choices.
f) Legal/dispute situations
If required to comply with law, enforce our policies, or protect rights, safety, and the integrity of the Services.
We do not “sell” personal information in the ordinary sense. Some advertising and analytics tools may be considered “sharing” for targeted advertising under certain laws.
5) Cookies and similar technologies
We use cookies and similar technologies for core site functions and, where enabled, analytics and advertising.
You can manage your choices via the Store’s cookie settings tool and your browser controls. For more detail, see our Cookie Policy.
6) International transfers
Your information may be processed outside your country, including in the United States and other jurisdictions where Shopify and service providers operate.
Where UK/EEA transfer rules apply, we use recognised safeguards (such as Standard Contractual Clauses or UK equivalents) when required.
7) Security and retention
No method of transmission or storage is completely secure. We take reasonable measures to protect your information.
We retain personal information only as long as necessary for:
-order fulfilment and customer support
-legal, tax, and accounting obligations
-dispute resolution and enforcement of policies
8) Your rights and choices
Depending on where you live (including the UK/EEA), you may have rights such as:
-Access to your personal information
-Correction of inaccurate data
-Deletion (subject to legal/contract requirements)
-Portability (where applicable)
-Objection/restriction of processing (in certain cases)
-Withdrawal of consent (where consent is the basis)
Marketing emails
You can opt out at any time using the unsubscribe link in our emails.
Targeted advertising / “sale” or “sharing” opt-out (where applicable)
Targeted advertising (where applicable)
You can control marketing/advertising cookies at any time using our cookie consent tool (powered by Consentik). Disabling marketing cookies will reduce personalised advertising features. You can also contact us to request opt-out support.
9) Children’s data
The Services are not intended for children. We do not knowingly collect personal information from children under the age of majority in their jurisdiction. If you believe a child has provided personal information, contact us and we will address it.
10) Complaints
If you have concerns about how we process personal information, contact us first so we can address it.
If you are in the UK/EEA, you may also have the right to lodge a complaint with your local data protection authority.
11) Changes to this Privacy Policy
We may update this Privacy Policy to reflect changes to our practices or legal requirements. We will post the updated version on the Store and revise the “Last updated” date.
12) Contact and data controller
For privacy questions or to exercise your rights:
Email: enquiries@nathandownie.com
Address: 483 Green Lanes, London, N13 4BS, United Kingdom
For the purposes of applicable data protection laws, Nathan Downie is the data controller of your personal information.